Performance measurement is an important tool in helping fleet managers and policy makers evaluate the quality and effectiveness of fleet services. This season will provide proactive and practical examples of the top ten performance measures used by many public works fleet management organizations across the country. These key performance measures, that make up an effective program, should reflect the unique characteristics, environment and situation of your organization.

Learning Objectives:

1. Identify the performance measure most commonly used by fleet operations.

2. Explore how your agency can adapt these performance measures to meet current needs.

3. Explain the value of measuring performance to managers and technicians.

Contributor/Source

Don Miller CPFP;James (Darryl) Syler CPFP;Jeff Tews CPFP;Kevin Schlangen CPFP, CAFM, CEM;Mark Stinson CPFP

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