The APWA’s Asset Management Roadmap portrays a suggested route for asset management journeys. Critical stops on the Asset Management Roadmap establish system and operational technical levels of service. These levels of service define stakeholder expectations and functional requirements of the asset inventory, work management, job costing, and financial systems. This workshop will dive into detail the Set Levels of Service for the System and Set Target Level of Service (Operational) Asset Management Roadmap stops. The APWA Asset Management Committee will host the session. After this session, participants will be able to:
• Describe system and operational levels of service.
• Correlate levels of service to asset classes, day-to-day operations, related systems, and mission statements.
• Define levels of service for their agency.

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Kirstin Platt

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