This session will explore the journey the City of West Des Moines Public Services embarked on to change the culture within its organization and the results that have been achieved. The organization started down the road with the implementation of a City-wide Quality Initiative several years ago. Based upon the success of this program, the City continued to seek out enhanced methods to empower all levels of staff to be part of this overall cultural shift. While the agency has realized tremendous success, it also experienced some challenges along the way. The speakers will share the experiences they have encountered while on this journey to achieve organizational excellence.

Proficiency Level

Advanced

Learning Objectives
  1. Explore some of the successes and challenges associated with cultural change
  2. Implement change and deal with resistance to it within your organization
  3. Discuss generational and demographic trends in the workplace

Contributor/Source

Bret Hodne;Matt Dolan;Kevin Hensley

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