We all deal with conflict in our lives and work, and most of us struggle with dysfunctional conflict. Would it surprise you to learn that many successful negotiators find conflict functional and a tool for creating collaboration? Having a better understanding of conflict management styles and tips to managing conflict can have a profound effect on your interpersonal relationships. Public land acquisition agents deal with landowners regularly who only wish to be left alone and begin almost every negotiation in a state of conflict. Learn from their experience during this session, adapted from the International Right of Way Association’s (IRWA) highly popular Conflict Management course, to help you deal with conflict in a productive manner and improve interactions with others.

Contributor/Source

Fred Easton, PLS, SR/WA, R/W-AMC

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