Preserving the knowledge of its workforce is an important task for every organization. Built usually at great organizational cost, knowledge is fragile and can be easily lost. While laws, guidelines, and procedures provide guidance, they rarely define every single step that people take in performing their daily work. Documenting these steps is where Artificial Intelligence (AI) can come into to play. Over the past several years, the City of Grandview, Missouri has used the power of neural networks to preserve organizational intelligence and develop it into a simple AI tool. This tool helps staff process service requests. Discover how AI is easily accessible and available for organizations of all sizes and how it can help cities improve responsiveness to citizens.

Learning Objectives:

1. Define Artificial Intelligence (AI) in simple terms.

2. Discover how data files can be setup for study and analysis using AI.

3. Explain the difference between Artificial Intelligence and Tabular Intelligence.

Contributor/Source

Dennis Randolph P.E.

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