All municipal separate storm sewer systems (MS4s) conduct various activities to inspect and maintain their system, but how many have those activities organized as procedures in written form? Over the years, Charlotte Storm Water Services developed various documents for individual MS4 inspection and maintenance activities, but they weren’t all compiled in one organized manual, and the relationships between activities and various groups conducting them were not formally documented. Recognizing that, Charlotte worked with a consultant to write such a manual. The manual organizes activities in sections based on the nature of the activity. It explores program driver policies, methods and practices, inspection and maintenance schedules/frequency, documentation methods, data metrics, and staff responsibilities. This presentation will explore the resulting manual and the process, experiences, and lessons learned in developing it.

Contributor/Source

Andrew Martin, PE, CFM;Craig Miller

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