With everyone’s budgets getting tighter and public expectations at an all-time high, an effective and efficient method of tracking and communicating winter operations is needed. Every agency has performance measures whether they know it or not as agencies typically track staff hours, material usage, road network level-of-service, operational response time, collisions, and much more. In this session, the speaker will discuss how the City of St. Paul has developed formal performance measures to help manage and improve work, safety, budget, performance, and sustainability.

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