With everyone’s budgets getting tighter and public expectations at an all-time high, an effective and efficient method of tracking and communicating winter operations is needed. Every agency has performance measures, whether they kw it or t, as agencies typically track staff hours, material usage, road network level-of-service, operational response time, collisions, and much more. In this session, the speaker will discuss how the City of St. Paul has developed formal performance measures to help manage and improve work, safety, budget, performance, and sustainability efforts.

At the conclusion of this session, participants will be better able to:
• Recognize how performance measures can improve their agency.
• Apply specific performance measures to improve winter maintenance operations.
• Use performance measures to determine progress on sustainable practices.

Contributor/Source

Matthew Morreim

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