The Incident Command System (ICS) was created to manage wildfires in California during the 1970s. It is now the principal means of managing incidents in the United States. When the City of Austin Public Works Department implemented the ICS system during the first months of the COVID-19 pandemic, the organization found that the traditional ICS system did not address operational needs. The City of Austin Public Works department had to adapt the systems in ways not previously described in traditional ICS training.

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