This presentation is to remind the manager, supervisor, and technicians about the importance of customer service. The focus will be on how to communicate properly and what tools are best for communicating with customers. The presenter will offer tips for customer service and how investing in training employees on the importance of customer service makes our jobs easier! The presenter will also focus on understanding the big picture and the “why” we do our jobs. After this session, participants will be able to:
• Recognize the importance of customer service and depositing coins into our bank with quality service.
• Define the differences between customer service and customer experience.
• Recognize the value of customer experience and how it improves relations between departments.

Contributor/Source

Jennifer Brown

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