Instituting large-scale changes cannot happen without employees supporting the process. As employees are charged with implementing the program, it is important that they fully understand why change is occurring and actively participate in the creation of the new process. Recognizing and engaging multiple change champions within your organization is the key to success, because the closer a change champion is to the other stakeholders impacted by the change, the greater your chance of success. This program discusses how to identify change champions, and how Niles tapped the abilities of their change champions to guide, develop and implement new and improved programs, winning the APWA Excellence in Snow and Ice Control and Management Innovation Awards.

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