Using the City of Westfield, Massachusetts as an example, this presentation examines how a gradual implementation of technologies has increased efficiency and employee engagement and helped create a more resilient public works department. This session outlines the City’s thoughtful approach to tech, particularly its application of GIS and related technology to complex tasks such as managing its network of water meters and its stormwater assets. Attendees will learn about the benefits of these implementations as well as a positive side effect: by positioning itself as a tech-savvy department, Westfield is able to attract and retain young employees more effectively. In an industry that faces staffing shortages as much of the workforce ages out into retirement, tech is a great selling point for the next generation of Public Works employees.

Proficiency Level

Introductory

Learning Objectives
  1. Explain asset management technology implementation and how to plan effective and meaningful changes to tech in their municipalities
  2. Identify the benefits of integrating GIS for asset management, and how it improves asset management accuracy and efficiency
  3. Leverage their technology as a recruitment tool

Contributor/Source

Scott Medeiros;David Billips

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