Conducting site inspections in the field through a typical work order management system has its challenges. This presentation will explore The City of Atlanta’s Department of Public Works efforts to enhance efficiencies with workflow management and new technology. The City’s existing approach has been segmented with varying degrees of operational success. The process employed used ESRI software applications that read existing databases and tied directly to GPS enabled handheld devices. Too often, recording and reporting work orders was seen as a success while deployment and incident completion lagged far behind. With the new technologies, connecting a User’s work request flowing to work completed has been unified. This session will help other municipalities and stakeholder embrace new methodologies without the cost of deleting existing practices and procedures.

Proficiency Level

Introductory

Learning Objectives
  1. Modernize service request workflow
  2. Justify feasibility of moving to this form of a work order management system
  3. Deploy Workforce for ArcGIS for field inspections

Claim CEUs

Lorem ipsum dolor sit amet consectetur adipiscing elit, mattis condimentum justo velit convallis taciti faucibus, egestas elementum vitae vestibulum cum fames