Columbus Department of Public Utilities (DPU) implemented the business case evaluation (BCE) process and avoided over $70 million in costs after seven years. The added social and environmental value of conducting BCE’s brings the cost avoidance to $100 million, and service levels, safety, and risk exposure improved. The BCE process received international recognition from the Water Services Association of Australia. It was featured in a McGraw-Hill Report, “Water Infrastructure Asset Management: Adopting Best Practices to Enable Better Investments.” A case study, which will show how BCEs are conducted and the savings that can be realized, includes examples of monetizing social and environmental factors that have no market-driven value. At PWX21, agencies discussed the difficulties of monetizing these factors. Implementation lessons will be shared, including establishing BCE policy and avoiding common implementation problems.

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