In 2019, the Austin Public Works Department launched PWstat, a monthly executive reporting meeting that provides an overview of organizational health and an opportunity for the executive team to provide organizational clarity to participants. PWstat combines dashboards, presentations, and storytelling to help leaders and staff make more informed decisions about resources, operations, and more. By infusing data into all levels of the organization, PWstat has sparked a cultural shift and helped improve performance in Austin Public Works, introducing a new level of accountability in meeting annual commitments and expected service delivery to the community. Staff at all levels, from field crews to executives, are now more enthusiastic about performance measurement and better informed. This session will provide information about how Austin implemented PWstat and how to develop a similar program in your organization.

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