You have spent months, even years, planning, designing and raising money to build your public works project. How do you keep the public and key stakeholders informed? How can you prepare them for the inevitable traffic congestion and unanticipated delays? How do you involve emergency responders so that they can plan around your project should a crisis occur? How do you share the project successes with the elected officials, yet shield them from any bumps in the road? Watch this presentation to learn from communications professionals how a successful public outreach process can turn concerned residents and businesses into supportive advocates during construction.

Learning Objectives:
Create a multi-faceted public information plan that starts before construction and lasts until completion.
Build an information system that reaches different stakeholders, in different manners.
Provide an interagency forum for disseminating information, planning for emergencies and getting critical feedback.

Contributor/Source

Debra L. Hale;Theresa Wright

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