In 2015, the City of Ann Arbor, Michigan, embarked on an integrated stormwater level of service and rate assessment study. Community members were engaged in a discussion about the city's stormwater capital and financial needs. Throughout the project, an advisory group made of ratepayers gave input and guidance for city staff to validate and pursue options to improve the stormwater utility program and meet the community's desired level of service. Learning Objectives: Engage the community in public works decisions. Evaluate future funding needs to meet a defined level of service. Explore opportunities to expand community understanding or public works' roles and responsibilities.

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