Following a challenging winter season in 2015-2106, the City of Omaha, Nebraska recognized the need to update its winter maintenance operations plan to be relevant in terms of actual operational strategies and current level of service expectations.The City was faced with overcoming the obstacles of changing citizen and elected official expectations, workforce and leadership transitions, outdated documentation, poorly defined levels of service, an aging fleet, inexperienced drivers, and media pressures to optimize performance in winter maintenance operations.Omaha's path to update the plan included engaging citizen input through surveys, hiring outside consultants for expertise and feedback, engaging the media, creative budgeting, and hard work to develop and implement a new winter maintenance operations plan for the 2016-2017 winter the entire process as well as an evaluation of lessons learned and performance measures for the 2016-2017 winter season. 

Learning Objectives: 

– Deal with citizen and elected official feedback to implement relevant levels of service. 

– Leverage consultants for fresh ideas.

 – Assure continuity through workforce and leadership transitions.

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