Are you interested in enhancing existing business processes in your organization but not sure where to start? If the answer is yes, come learn about how the City of Austin Public Works Department designed and implemented a department-wide process improvement framework that engages staff, optimizes business processes and improves service delivery. In this framework, staff from all levels of the organization carry out process improvement projects that address key strategic areas. These projects, also known as WIGs (Wildly Important Goals), have had an immensely positive impact on the department’s morale, operations, and resources. This session will contain insights from Austin’s experience, as well as guidance on how to implement this type of framework into your own organization.

Contributor/Source

Jewelee Dickens, PMI, PMP;Paige Warner

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