Do you hear complaining or an opportunity to engage? What does it take to change complaining into action, trust-building, and resolution? Using adaptive management principles and processes, you can reboot your workplace culture with employee ownership. This session is a case study and success story of how one government agency took the challenge and committed to improving the work experience for its operations and maintenance department. The story includes learning about adaptive management principles, including learning and listening, planning, and doing. This framework provided a process for tackling difficult conversations and issues with staff while also building trust. The journey includes employee engagement surveys and facilitated sessions, clearing up work rules, supervisor training including useful feedback training, internal and external hiring process clarity, and even a change to qualification-based pay versus a longevity-based system.

Contributor/Source

Eric Dundee

Claim CEUs

Lorem ipsum dolor sit amet consectetur adipiscing elit, mattis condimentum justo velit convallis taciti faucibus, egestas elementum vitae vestibulum cum fames