On any given day, a Public Works employee could be landscaping, collecting waste, patching a pothole or driving a sw plow. Training new employees takes hundreds of hours in the already-busy schedules of your existing employees. The team in Centerville has created a system to streamline the onboarding and training process that keeps all levels of leadership in the kw. Staff learns how to safely operate a diverse array of equipment and run the department’s many operations and maintenance activities, all while ensuring they are a fit in the Centerville Culture where staff works strategically as a team to deliver exceptional service.
After this session, attendees will be better able to:
– Create a cross-departmental onboarding system
– Build a comprehensive training system for all Public Works operations
– Communicate important updates City-wide while maintaining a high standard of customer service internally and externally

Contributor/Source

Ben Ankeney

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