When Columbus, Georgia, Public Works first introduced cross-training as a way to mitigate the effects of an aging and shrinking workforce, it was not well received by some employees. But in the end, the benefits have far outweighed the discomfort. Supervisors have been better able to recognize the competitive talents of employees, and production and employee morale have increased. Employees have discovered that their ability to help their co-workers in times of need has greatly benefited them when they needed additional support; plus, they have learned new skills and are more knowledgeable about the total department. Learning Objectives: Explain the true benefits of cross-training. Prepare for the challenges and downfalls of implementing cross-training. Implement a successful cross-training program.

Contributor/Source

Michael Jordan;Darrell Meadows

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