Optimizing business processes and delivering citizen satisfaction are two key components of developing an effective public works organization. The City of Vaughan will showcase its AI-enabled Road Patrol Management solution and how it helped the City address both of these objectives. This smart techlogy has improved efficiencies through enhanced data collection, reduction of claims, fulfillment of compliance requirements, and seamless communication with the internal work order system. Hear from road operations leadership on the transformation from a manual, inefficient practice to an automated, AI-based state-of-the-art process providing statutory compliance and integration with existing enterprise systems. For successful adoption of these techlogies, leaders must identify the challenges their organization faces and make value assessments on the type of techlogy suited to address their problem. Driving this techlogical change requires input across all levels of the organization, ensuring the solution is tailored to the type of users, from road operators, supervisors, clerical, and management staff. This session will demonstrate how smart techlogies (such as AI-enabled solutions) can transform business processes. Such techlogies can lead to improvements such as the automation of work order creation, improved road patrol compliance, and better overall delivery of the road maintenance program. After this session, participants will be able to:
• Recognize the benefits provided by SmartCity and AI-based techlogies.
• Recognize the efficiencies provided through the integration with techlogy systems.
• Identify how consultation with relevant stakeholders can lead to successful transformation and adoption of new techlogies.

Contributor/Source

Mr. Alan Pacheco

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