Do your suppliers or contractors fall short of expectations? Do you feel trapped in relationships with poor-performing suppliers due to low-bid requirements? Are your operations affected by reoccurring supplier/contactor issues? The key to having a Ready and Resilient public works operation is knowing you will have what you need to get the job done when you need it. This can often be a unique challenge in the public sector as low-bid procurement requirements can result in relationships with vendors who oversell and underperform. The Maintenance Support Team at the North Texas Tollway Authority has tried various ways to address these issues and improve supplier relationships to ensure they are always ready to respond. This session will cover the development and use of a basic vendor scorecard that aids in expectation communications, supplier accountability, and documentation to support issue escalation when necessary to improve the supplier relationship.

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Amanda Lehde, CSCP

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