Promoting public trust requires an ongoing effort as well as responding appropriately to misinformation and disinformation when they occur. Explore best practices that will help mitigate and avoid communication breakdowns. This presentation will provide examples for handling situations like these: building relationships across all sectors of the community, even those that disagree with you; the importance of proactive communication and information sharing; addressing your social media critics directly when crisis occurs and handling vocal criticism from an unreliable source. Learning Objectives: Discuss best practices for promoting civic trust. Troubleshoot instances of misinformation and disinformation. Examine ways to mitigate and avoid communication breakdowns.

Contributor/Source

Sheila Shockey

Claim CEUs

Lorem ipsum dolor sit amet consectetur adipiscing elit, mattis condimentum justo velit convallis taciti faucibus, egestas elementum vitae vestibulum cum fames

Related Resources